The bad old ways continue
In many of my articles since late 2011, I have emphasised that consumers of financial services in India usually do not get a fair deal because the system is loaded against them. Both the United Kingdom and the United States, from where we have borrowed various laws and practices, have been trying to ensure that consumer protection occupies centre stage in financial regulation. Unfortunately, four years after the onset of the global financial crisis, when the markets have almost recovered to new highs, the urgency to make fundamental changes is gone.
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