Bye to babugiri?

Public service delivery looks poised on a groundbreaking cusp. At a meeting chaired by the PM yesterday, the Union cabinet approved The Right of Citizens for Time-Bound Delivery of Goods and Services and Redressal of their Grievances Bill, 2011. Yes, the title is a bit of a mouthful. But the occasion is suitably momentous. When passed, this legislation might just remind India's ramshackle, unresponsive bureaucracy that to be accountable doesn't just mean to be accountable to administrative or political superiors.

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