Get the better of your emotions

Communication at work can get complicated because we all come with emotional baggage. As one reaction begets another, there can be unexpected clashes—and before you know it, too much has been said, too much damage done. Holly Weeks’ Failure to Communicate: How Conversations Go Wrong and What You Can Do to Right Them—which believes in the premise that emotion underlies most human activities—gives tactics for diverting the communication in the right direction.

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